Refund Policy
A legal disclaimer
The information provided in this Refund Policy is intended to offer clarity and transparency. It does not constitute legal advice. RA50 recommends seeking professional legal counsel to ensure full compliance with applicable laws and regulations.
Refund Policy - the basics
RA50 offers coaching services, assessments, and wellness programs tailored for adults aged 50 and above. This Refund Policy defines the legal relationship between RA50 and its clients regarding cancellations, rescheduling, and refunds.
Completed Services
Refunds are not offered for completed coaching sessions or assessments. We aim to provide clear expectations and high-quality service from the outset.
Cancellations and Rescheduling
Clients may cancel or reschedule a session with at least 24 hours’ notice. Late cancellations may result in forfeited fees. We understand that life happens, and we aim to be flexible where possible.
Dissatisfaction and Feedback
If you are dissatisfied with a service, we welcome your feedback. We will work with you to understand the issue and explore fair solutions. Our goal is to build trust through clarity, respect, and responsiveness.
Exceptions
Refunds may be considered in rare cases of technical failure, double booking, or administrative error. These will be reviewed on a case-by-case basis.
Contact Us
For questions or concerns about this Refund Policy, please contact: andrew@ra50.co.uk